TaxAct 2024 Review: Pricing, Features, Ease of Use - NerdWallet (2024)

TaxAct is less well known among tax software providers, but it offers quality online software that generally costs less than TurboTax or H&R Block.

It may not be as fancy in some ways, but you can add screen sharing access with a tax pro, and the data-entry process is similar to other providers. And TaxAct’s prices are competitive. Jump to: Full review.

Full TaxAct review

TaxAct's prices

TaxAct’s products are generally less expensive than similar products from TurboTax and H&R Block. And price is an important factor, especially for people who need advanced tax software.

All filers can also upgrade to Xpert Assist, TaxAct’s tax help service, for an additional fee.

What you get from TaxAct's free version

TaxAct offers a free version that lets you file Form 1040 and Schedules A, C, D and E, but it can’t handle many common forms, which means it probably won’t work for you if you plan to deduct mortgage interest or report investment income.

Also, "free" isn't necessarily free: filing a state return carries a charge.

TaxAct at a glance

One note about prices: Providers frequently change them. Discounted services and packages may be available toward the beginning of the tax filing season, but these markdowns tend to be replaced with surge pricing closer to the tax filing deadline. You can verify the latest price by clicking through to TaxAct’s site.

TaxAct's ease of use

How it works

If you’ve filed with TaxAct before, you’ll start by importing last year’s return to reduce errors. Otherwise, you’ll fill out a questionnaire asking basic questions about your relationship status and your dependents. Then you’ll proceed to the tax forms where you’ll add information about your W-2s and any other tax-related situations.

Questions are phrased simply, and tax jargon is kept at a minimum. This makes the process of filing your taxes generally seamless. You simply answer questions and your return gets filled in behind the scenes.

Like with other tax software you’ll answer questions about your income, deductions and credits.

What it looks like

TaxAct has a similar look and feel to competitors’ products, with an interview process guiding you through it, and you can skip around more easily than most.

Embedded links throughout offer tips, explainers and other resources, and the help center links to a searchable knowledge base.

A shopping cart icon at the top tells you which package you’re buying, whether you’ve also selected add-ons, and how much your total software bill is so far.

TaxAct's handy features

TaxAct's human tax help

Xpert Assist

All TaxAct filers can add access to live, on-screen tax advice from a tax pro with TaxAct’s Xpert Assist service for an additional $39.99. To use Xpert Assist, you start by submitting a question. Then, the appropriate expert to answer those questions will reach out to you over the phone. When talking with the expert, you can share your screen. TaxAct says its tax pros are CPAs and enrolled agents.

You can also have an expert review your return before you file.

TaxAct's support options

Here's a look at the various ways you can find answers and get guidance when filing your return with TaxAct.

Ways to get help

General guidance: Searchable knowledge base.

Tech support: Free tech support by phone for all with weekend and after-hours support during the tax-filing season.

If you're audited

Getting audited is scary, so it’s important to know what kind of support you’re getting from your tax software. First, be sure you know the difference between “support” and “defense.” With most providers, audit support (or “assistance”) typically means guidance about what to expect and how to prepare — that’s it. Audit defense, on the other hand, gets you full representation before the IRS from a tax professional.

TaxAct works with ProtectionPlus to offer its clients free, full-service audit assistance. Customers can also buy audit defense from ProtectionPlus for $49.95. Coverage includes three years of audit services for this year’s return, and TaxAct says the product will guide you through the audit process, handle IRS and state correspondence on your behalf, help with tax debt and provide tax-fraud assistance. TaxAct says that if there is an issue with its calculations TaxAct will pay up to $100,000 to cover audit and legal costs.

TaxAct refund options

No matter how you file, you can choose to receive your refund several ways:

A direct deposit to a bank account is the fastest option. You can also have it loaded onto an American Express Serve prepaid debit card (if you’re getting a refund on your state taxes, see if your state offers a prepaid card option as well) or sent as a paper check.

Other options include applying the refund to next year’s taxes or buying U.S. savings bonds with your refund.

You have the option of paying for the software out of your refund — but there’s a $17.99 charge to do that.

How TaxAct compares

Bottom line: Is TaxAct right for you?

Across the board, TaxAct’s offerings are less expensive than similar products from competing providers. That’s a nice score — especially for filers who value function over form and want affordable human help if necessary.